What are call center services?
In simple terms, call center services refer to various services delivered by a call center to clients. Call center services primarily involve managing telephone calls by human operators. To understand call center services better, we first need to understand the definition of a call center.
A call center is a physical workplace wherein human agents receive or make outgoing telephone calls to existing or prospective customers of a company. Call Centers can be classified into various categories depending on their process and ownership.
Depending on operational processes, call centers are classified as outbound or inbound call centers. An outbound call center is a call center process, wherein agents make outgoing calls. In most cases, such calls are intended to sell a product or service, conduct market research, collect debts or generate leads. On the other hand, the function of an inbound call center is to receive incoming voice calls. These calls could be related to product or service information, technical support, reservations and bookings amongst others.
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